FAQ

For practical reasons, orders by mail or telephone is not possible. 

All orders has to be made by you, in our web shop.

You will always receive an e-mail confirming receipt of your order within a few minutes after you have confirmed the order in our web shop.

We may be able to help you. Send us an email, where you specify Manufacturer + Lens name + that you want a quotation.

We will then contact our suppliers.  When we have a reply, we will contact you, informing if we can deliver the lenses, and at which price.

Return policy.

1. Standard contact lenses can be returned to us.

Just send the products to us

- unopened (unopened containers / boxes or packaging). Contact lenses are classified as medical products, and opened boxes or vials are not suitable for resale.
- in the original packaging, and suitable for re-sale again
- with our return-form.
- within 14 days after reception of the product

and we will refund your money within 1-2 days after reception of the product. Refunds will normally go toward the payment method you used when ypou paid for the order.

Note:
Disposable lenses in soft secondary packaging - i.e. the blisters in the box, can not be returned, since these are not suitable for resale.

You are responsible for the shipping and shipping costs to us. Please keep a "proof of postage" when returning goods.

2. Non-standard contact lenses ("made-to-order"/custom made lenses) can not be exchanged, returned or canselled.  We inform in the product page if the product is a custom made lens.

Defective lenses can be exchanged for the same product if the manufacturer's laboratory confirms the defect.

Print and fill in our our return form, and send it with the defective lens + the original packaging, within 14 days after reception of the product.

When we receive the lenses from you, we will forward the lens to the manufacturer's laboratory for analysis.  Contact lenses are classified as medical products, and the manufacturer will make a thorough inspection and analysis of the products.  This process usually takes 4-6 weeks.

When the lens manufacturer agrees that the lens is defective, a replacement lens will be sent to you at no cost.

We cannot issue refunds for defective items.

When making an order in our web shop, you can select one of several payment methods:

• Credit cards / debit cards
• Google Pay
• Apple Pay
• Several local payment methods
• Bank transfer (wire transfer)

For Portuguese clients only;
• Multibanco
• MeoWallet
• MBWay
• Payshop
• Payment at delivery (available only for deliveries to Portugal)

Detailed explanation:

Bank transfer (transfer from your bank account)

Issue the transfer to:

Our company name: Advanier, Lda.
Bank: Novo Banco
Our IBAN: PT50000700001770420012023
 
For international transfers, to Portugal, you will also need BIC (SWIFT): BESCPTPL

We must receive the full amount in Euro.  If you transfer from a non-euro bank account, you need to inform your bank that you pay ALL bank expenses (your banks expenses, and our banks expenses).

Your data

We protect your privacy and your data will not be given to any third party.

Your payment information

We use an external payment processing company to handle the payments. 

This company use strong encryption technology to securely encrypt your payment details.

Your financial security is our highest priority.  Your payment data is not stored on our server, they are only available to the payment processing company. The only information we receive when you make your payment, is whether your payment has gone through, or not.

1.  Standard products: The majority of daily, 1-2 week and monthly lenses:

The majority of the orders are shipped between 1-3 days.
We inform about the expected shipping time in the product page.

2. Special lenses: Toric lenses (lenses for Astigmatism), colored lenses, hard/RGP lenses, annual lenses, "fun" lenses and any product that is a made-to-order product:

These products are always ordered directly from the manufacturer.  The delivery time to us depends on the lens type/model (variable).

Delivery time is the estimated time from we send the lenses and until you should receive them.

Total time (the time from you order and until you receive the products) is dependent on the availability of the item/s in your order. A total delivery date can in principle not be guaranteed, since we have no influence on delays in delivery by the manufacturer and/or the shipping partners or force majeure.

Our shipping prices are automatically calculated based on destination country and the weight of the products ordered.

You can also select to show the shipping costs in the Shopping Cart.

Benefits of paying with a credit card is possibilities of earning Travel rewards or cask-back, but there are several other significant benefits of paying with a credit card.

Using a credit card can help protect you against purchases that go awry. A credit card is guarded from fraudulent activity and some offer benefits like travel insurance and return protection.

While debit cards and cash offer consumers limited benefits, if you report your debit card lost or stolen before any malicious charges are made, you won’t be responsible for any charges made without your authorization.  If someone makes unauthorized transactions with your debit card number, but you did not lose your card, you are not liable for any charges if you report them within 60 days of your statement being sent to you.

(This information can also be found of the contact lens box).

Here is the information a prescription should contain:

» OD = right eye
» OS = left eye
» Brand name (for example Soflens)
» BC / Base Curve (a number between 8.0 and 10.0)
» DIA / Diameter(a number between 13.0 and 15.0)
» Power / Sphere / Rx (a number between -40 and +40)
- is for nearsighted people. + is for farsighted people.

For astigmatic patients, we also need:
» Cylinder (a number between 0.25 and 8.00
» Axis (a number between 0 and 180)
Cylinder and Axis are usually separated by × and read as "times"

A contact lens prescription is not the same as an eyeglass prescription.
In addition to lens power, a contact lens prescription contains other information related to the size of the lens.

The power of the contact lenses is generally not the same power as in your eyeglass prescription. This is because the contact lens is located on the surface of your eye, while your eyeglasses are located about 10-14 mm in front of your eye.

Putting contact lenses on: step by step.

STEP 1: Thoroughly wash and dry your hands with soap and a clean towel.

STEP 2: Rinse your lens with solution to remove any trace of debris. (If you’re using a new lens, or 1-DAY ACUVUE^® Brand Contact Lenses, simply take them out of the package, no solution is needed)
Tip: To avoid mixing up your contact lenses, always apply and remove the lens for your RIGHT eye first.

STEP 3: Place the lens on the tip of your index finger. Be sure the lens is correctly oriented by checking the inside–out marker.

STEP 4: Use your other hand to hold your upper eyelid so you won’t blink.

STEP 5: Pull down your lower eyelid with the other fingers of your applying hand.

STEP 6: Look up at the ceiling and gently place the lens on the lower part of your eye.

STEP 7: Slowly release your eyelid and close your eye for a moment.

STEP 8: Blink several times to center the lens. You’re all set.

STEP 9: If your lens feels uncomfortable, remove it and inspect for damage or debris. If it’s damaged, discard it. Otherwise, rinse with more solution and reapply.

STEP 1: Thoroughly wash and dry your hands with soap and a clean towel.

STEP 2: Look up at the ceiling and pull down your lower eye lid.
Tip: To avoid mixing up your contact lenses, always apply (and remove) them in the same order.

STEP 3: Bring your index finger close to your eye until you touch the lower edge of the lens.

STEP 4: Slide the lens down to the lower white part of your eye.

STEP 5: Gently squeeze the lens between your thumb and index finger and remove it.

STEP 6: Remove the other lens following the same procedure.

Reusable lenses need to be cleaned and disinfected. By cleaning and rinsing your contact lenses properly, you will eliminate at least 90% of bacteria – so a good regular cleaning routine is important to keep your eyes as healthy as possible.

How to clean your lenses

Follow our step-by-step guide to cleaning your lenses and always refer to the user guide that comes with your contact lens solution:

1. The best time to clean and disinfect reusable soft contact lenses is immediately after removing them.

2. Place the lens on your clean, dry palm.

3. Apply a few drops of cleaning solution and use your little finger to gently rub the front and back of each lens.

4. Rinse your lenses thoroughly with the solution and place them in the case.

5. Fill each compartment of the case with the solution, close the lids, and leave them to soak until you need to change the storage solution (this will depend on the contact lens solution you are using—check the user guide to find out).

Don't forget your lens case!

We all know how important it is to keep our lenses clean. But you'd be surprised how many people neglect their lens cases.

Your lens case needs to be as clean as your lenses, after all, they spend a lot of time immersed in it. Follow our simple tips and keep your lens cases as hygienic as possible:

• After putting your lenses in, empty the solution from the case
• Rinse the case regularly with fresh disinfectant solution and let it air dry daily (germs don't multiply in dry conditions).
• Replace your cases often—ideally every month.

In the first instance, stop wearing them. If you have any doubts, or discomfort that does not improve upon removing the lens consult your optician as soon as possible.

WHAT TO DO IF A PROBLEM OCCURS:

•  IMMEDIATELY remove the lens

•  Occasional dryness may be relieved by the use of lubricating and wetting drops. If dryness persists consult your eye care professional.
If a lens sticks (stops moving), apply several drops of a lubricating solution and wait until the lens begins to move freely on the eye before attempting to remove it. If the lens continues to stick, IMMEDIATELY consult your eye care professional

•  If a lens sticks (stops moving), apply several drops of a lubricating solution and wait until the lens begins to move freely on the eye before attempting to remove it. If the lens continues to stick, IMMEDIATELY consult your eye care professional

The replacement period mentioned on the contact lens box refers to the actual time you wear the lenses, so the lenses can last longer if you are not wearing them every day.

An example: Lenses indicated for monthly replacement can be used 30 times/days, so

• if you for example use your monthly disposable lenses every day then you need to replace your lenses every month
• if you for example only use monthly disposable every 2nd day then you need to replace your lenses every 2nd month

Note: Daily disposable contact lenses should NEVER be cleaned and reused.

The advantage of using disposable lenses is that you start using a new pair of lenses after you have used the lenses for the recommended time. The cleaning procedure of disposable lenses is normally only good enough for the recommended wearing period.

Regarding long term storage of contact lenses in the cleaner case: The contact lens cleaning solution will only be effective for some time, this depends on the brand.  In general, you should replace the contact lens solution in the cleaner case at least every 2nd month.

You should follow your optician's advice, and have regular exams of your eyes.

Contact lens users should be aware of that contact lenses may cause damage to the eyes without necessarily causing any obvious symptoms.

Don't share your contact lenses with anyone.

Sharing contact lenses may spread micro-organisms that may result in serious eye health problems.

Contact lenses, even if worn for cosmetic reasons, should only be worn under the supervision of an eye care professional.

There are many different types of contact lenses, which means there are also many different methods of caring for them.

You need to clean and desinfect your lenses on a regular basis, unless you have chosen Daily Disposable lenses that does not require cleaning and maintenance.

There are appliances for sale that may help if you have trouble getting used to put or take your lenses (Contact lens tweezers).

The solution recommended by your eye care professional is likely the best choice for you, so you should not switch to
a different brand without first consulting with your eye care professional.

You should ask your eye care professional. It depends on what type of lenses you are wearing (only certain types of contact lenses are indicated for 24 hour use), and other factors.

You should not sleep with your contact lenses until you have discussed this with your eye care professional.

This depends upon the type of contact lenses you wear.

Replacement periods varies from 1 day, 1 week, 2 weeks, 1 month, or longer.

Never use your contact lenses longer than they are indended for.

Because of hormonal changes, dry eyes and water retention, your vision may be affected and altered. The following problems are common: Increased dryness, spots, blurred vision, distorted vision, and sometimes even hemorrhages in the eye.

You can lessen these problems by reducing the time you wear your contact lenses, or you can chose to stop using lenses during pregnancy.

You may want to discuss these possible problems with your eyecare professional, and find another solution for your visual correction needs during pregnancy.

Soft lenses are generally worn for 2-4 hours on the first day and the wearing time is increased by about 2 hours per day, up until 8 hours of daily wear is achieved.
The rate at which the wearing time is increased and the maximum number of hours that the lenses can be worn will depend on the lenses used and the recommendations of your eyecare practitioner.

Rigid lenses are generally worn for 2-4 hours on the first day, with an increase of 1-2 hours each day until 8 hours of daily wear is obtained.
Again the rate at which the wearing time is increased and maximum number of hours of wearing time will depend on the person, the lenses used and the recommendations of your eyecare practitioner.

No! Only a qualified optician examining you should advise you about which lenses are good for your eyes.

Yes! You can wear a special type of soft contact lens called a toric lens which will correct your astigmatism.
You can find these lenses in our web shop by selecting "Toric lenses" in the menu.

Toric lenses are normally more expensive than normal lenses. 

We also have lenses that correct presbyopia (multifolal lanes) and also lenses that correct astigmatism and presbyopia.

So this means that you will alwaus be able to find a lens that will correct YOUR eyesight.

We also have colored lenses that correct astigmatism or astigmatism and presbyopia.

Yes! Colored lenses for dark eyes are called opaque contacts.

Colored contact lenses for light colored eyes are called enhancer tints.

Daily wear and extended wear opaque contact lenses are available in many different colors and shades.

We do not recommend it, but it is possible. Because water contains bacterias that can adhere to your lenses and cause infections.

If you do choose to swim with your lenses, we recommend that you wear goggles and that you disinfect the lenses immediately afterwards.

There are many advantages to wearing contact lenses instead of glasses when participating in sports;

» they always stay in place
» they will not steam up from perspiration
» they will not fog up if you move from cold to warm temperatures.
» they provide better peripheral vision and depth perception
» they eliminate the risk of injury caused by wearing glasses
» they make it easier to wear protective goggles

Very few patients who have laser surgery achieve 20/20 vision (perfect vision), so you may still need your glasses or contact lenses after the operation. Your eye care professional will provide you with more information.

There is no answer. Physically the eyes can tolerate contact lenses at a very young age.

The question is more "is the child mature enough to wear contact lenses?" Children are naturally great contact lens wearers if they accept the responsibility for them.
Parents must look at how the child handles other responsibilities, like does the child take out the trash, care for the dog or follow through with school or other projects? If the child needs frequent reminders for everyday chores, the child may not be ready for the responsibility of wearing and caring for contact lenses.

Talk with your eyecare practitioner as well if you feel your child is not handling the switch from glasses to contactlenses well. Contact lenses can always be tried again at a later date.